We always aim to confirm your order asap. If 24 hours has passed and you haven't received a shipping confirmation email, contact our friendly Customer Service team who will help you track and confirm your order. You can email them at staxlexis24@gmail.com or use the contact form.
Our team needs 1-2 business days to pack and ship your order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm on Friday or over the weekend will ship on the next business day.
We're ready to deliver happiness to your doorstep anywhere in United States.
At A & Zeke, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email or give us a call. We're more than happy to help you with anything you need!
We offer a 30-day money-back guarantee on all our products. If you're not satisfied, contact our customer service to start the return process.
We offer a 30-day money-back guarantee on all our products. If you're not satisfied, contact our customer service to start the return process.
We apologize for any inconvenience caused. If your item arrived damaged, please contact our customer support team immediately. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible. To expedite the process, please provide photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality.
We restock our products on a monthly basis.
The products we select for our store are for dogs and cats of all breeds and sizes.
Our team conducts thorough assessments to ensure the materials meet the highest safety and quality standards, providing your little ones with the best and safest products possible.
We make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items. If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.
We currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.
We make payment as easy as possible by accepting APPLE PAY, GOOGLE PAY, VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL as well as VISA and MASTERCARD debit cards.
